Refund policy

RETURNS AND REFUNDS POLICY

Purchases made from the online store of www.nutricrate.in cannot be returned after purchase. We offer full replacement of products that might be damaged in transit. Replacement orders are processed immediately after our customer support team validates the damage via communication over e-mail, phone or WhatsApp.

Replacement Orders and Refunds will be processed only if the query is raised within 7 days of the order being delivered. Any queries or concerns beyond 10 days from the order delivery date will not be entertained.

CANCELLATION POLICY

Cancellation of an order is applicable only before the order is shipped. You can visit the "My Account" section to check your order status.

A cancellation fee of ₹ 250 will be charged if the order is cancelled after it has been shipped. This is done to compensate our courier partners for forward and reverse logistics fairly.

You can reach out to our customer support team to cancel an order after it's shipped. Refund for cancelled orders will be processed to the original mode of payment within 5-10 working days